Refund policy

Refund & Return Policy – Venixa

At Venixa, we aim to ensure customer satisfaction with every purchase. Please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return window. You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be unused, unworn, and in the same condition as received
  • It must include original tags and packaging
  • You must provide proof of purchase (receipt or order confirmation)

How to Initiate a Return

To start a return, contact us at:
shafayhassancfi@gmail.com

Once your request is approved:

  • You will receive a return shipping label and instructions
  • Returns sent without prior approval will not be accepted

Return Address:
[INSERT RETURN ADDRESS]

Damages, Defects, or Incorrect Items

Please inspect your order upon arrival. If your item is:

  • Damaged
  • Defective
  • Incorrect

Contact us immediately at shafayhassancfi@gmail.com so we can resolve the issue promptly.

Non-Returnable Items

We do not accept returns for:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom or personalized items
  • Personal care products (e.g., beauty items)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you are unsure whether your item qualifies, contact us before purchasing.

Exchanges

We do not process direct exchanges.
To receive a different item:

  1. Return your original item (if eligible)
  2. Place a new order once the return is approved

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • Item must be unused, with tags, and in original packaging
  • Proof of purchase is required

Refund Process

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • If approved, refunds are issued to your original payment method within 10 business days

Please note:

  • Banks or credit card providers may take additional time to process refunds
  • If 15 business days have passed since approval and you have not received your refund, contact us at shafayhassancfi@gmail.com

Contact Information

For any questions regarding returns or refunds:
Email: support@venixa.store